RETURN Policy

RETURN POLICY

Conditions for returning products

According to the provisions of GEO 34/2014 on consumer protection in concluding and executing distance contracts: "The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 working days of receiving his product, in the case of services, from the conclusion of the contract."

If you want to return the products purchased exclusively online, ARIANA BABY SHOES guarantees a longer return period than the one guaranteed by law, within 30 days of purchase.

The direct costs of returning the products are the buyer’s responsability. He will not pay for the transport if he receives a product with a manufacturing defect or a wrong product, and the return will be organized by ARIANA BABY SHOES.

In order to exercise the right of unilateral termination of the contract, you must fill in the Return Form from your account opened on the ARIANA BABY SHOES website.

If you want to change the product with another color / size / model, please contact us in advance by email at [email protected] where you will specify very clearly the order number, your name and the product you want to exchange. Any exchange of product can be made only within the available stock. If the desired model is no longer in stock, you can choose another one with the payment of any price differences by you or their return by us. The product you want to change must be sent to us by a courier organized by you (except for the Romanian Post) at the address: CALEA STAN VIDRIGHIN, NR.22, TIMISOARA, also paying the value of the transport.

Any product you return must not be worn or damaged. The product must be accompanied by all original labels and packaging (249/2015, art. 16 (8)).

Please use a protective package for shipment, if possible the original one. The product is not received if it is scratched, damaged, if it does not have the labels intact or if it is missing from the accessories. Worn products with traces of wear are not accepted as a return.

If you do not want to change the product, but it is a simple return, we will return only the value of the product returned by bank transfer to the IBAN account specified by you in the Return Form, not the value of the shipment. The refund period of the value of the returned product will be made in maximum 14 calendar days from when the returned product arrived at the address specified above.

Attention! We do not receive returned packages with cash on delivery. We only receive packages for product exchange or return whose transport payment was made by the shipper (customer).

We reserve the right not to honor orders made by individuals or legal entities that have made more than 6 returns in the last 12 months of this year.

In the RETURN form, under the DEFECTS OR OTHER DETAILS section, please fill in the model and the number with which the initially ordered product must be replaced.